8. Customer Services
9. Warranty Claims
The prices payable for the items that you order are clearly set out in the
web site. We try to ensure that the prices are current at all times, however
we reserve the right to change the price we will charge you, provided that
we notify you before we dispatch the item concerned. All prices are
expressed exclusive of any VAT payable unless otherwise stated. The price of
the items does not include the delivery charge which will be charged at the
rates applicable at the date you place your order.
If, for any reason, we are unable to supply a particular item, we will
notify you as soon as possible. You will be refunded the cost of the goods
and may choose to cancel the whole order within 30 days.
There will be no contract of any kind between you and us unless and until we
actually dispatch the goods to you. Your order is an offer to buy from us.
Nothing that we do or say will amount to any acceptance of that offer until
we actually dispatch the goods to you. At any point up until then, we may
decline to supply the goods to you without giving any reason. At the moment
that the goods are dispatched (and not before), a contract will be made
between you and us.
Order status may be checked daily by calling our Customer Service line 01924
Delivery will be made to the address specified by you on the completed order
All deliveries are by Royal Mail Recorded delivery or a courier selected by
If your order is placed on a working day before 3pm and the items are in
stock , they will be despatched that day. Delivery is usually next working
day but be advised that unless an express service has been selected at
checkout this may take 2-3 days.
We do our best to secure delivery within 3 days of the date of your order
but shall not be liable for loss occasioned by delay in delivery arising out
of any cause beyond our control. If we cannot deliver within this time we
shall notify you immediately by email or phone and try to agree an
alternative date with you. If we cannot agree an alternative date, you will
be offered a refund of the cost of the goods and the delivery charge.Even
when an express service has been selected it is not guaranteed and Autovaux
shall not be liable for loss occasioned by delay in delivery arising out of
any cause beyond our control. On these occassions you can return the parts
to us unopened at your expense and receive a full refund on goods and
You have the right to cancel your order up to 7 calendar days after the day
following the delivery, by advising our Customer Services department by
post, by fax (on 01924 376004) or e-mail (email@example.com ) In the
event that the goods have already been dispatched at the date of receipt of
your cancellation of the order, you must return the goods to us unopened and
at your cost and we will credit your credit or debit card with the price of the goods, but not carriage costs within 30 days beginning with the day on which notice of
cancellation was given. The cost of return carriage must be borne by you.
Special ordered items i.e. items that are not normally a stocked may not be
returned, you will be notified of this at the time of ordering all items
that appear on the website are not special order items.
Electrical components may not be returned if packaging is opened.
All items that are returned that have been correctly supplied carry a 20%
If you do not return the goods within 30 days of your notice of
cancellation, your payment will be refunded after deducting the cost of
recovering the goods. This does not affect your statutory rights.
You can pay by any Mastercard or Visa credit card, Switch or Delta debit
card. Your card details will be encrypted to minimise the possibility of
unauthorised access or disclosure. Authority for payment must be given at
the time of order, at which point payment will be collected.
These Trading Terms shall be governed by and construed in accordance with
the laws of England and Wales and any disputes will be decided only by the
If any of these Trading Terms is held by any court of competent authority to
be unlawful, invalid or unenforceable, in whole or in part, this will not
affect the validity of the remaining Trading Terms which will continue to be
valid and enforceable to the fullest extent permitted by law, provided any
contract made under these Trading Terms is capable of continuing in
8. Customer Services
If you have an order query or any questions concerning these trading terms,
please e-mail us at firstname.lastname@example.org.
9. Warranty Claims
In the event that a part supplied by Autovaux is suspected of failure please contact the company before taking any further action. Most of our suppliers offer a ‘no quibble’ replacement on the part only. Some suppliers insist that the part is inspected by one of their engineers on the vehicle before any claim can be settled. Labour claims will only be settled if Autovaux have been contacted to authorise work before it is carried out. Autovaux will not be liable for any claims if we are not contacted immediately.