Terms & Conditions

1. Prices

The prices payable for the items that you order are clearly set out in the website. We try to ensure that the prices are current at all times, however we reserve the right to change the price we charge you, provided that we notify you before we despatch the item concerned. All prices are expressed inclusive of VAT unless otherwise stated. In some cases the price for the part will include delivery, if a delivery charge is applicable this will be displayed clearly upon checkout. If there is no price available for the part you will be asked to request a price which will be confirmed via email including VAT and delivery, where applicable.

2. Availability

If, for any reason, we are unable to supply a particular item, we will notify you as soon as possible. You will be refunded the cost of the goods and may choose to cancel the whole order within 30 days.

3. Acceptance

There will be no contract of any kind between you and us unless and until we actually despatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are despatched (and not before), a contract will be made between you and us. Order status may be checked daily by calling our Customer Service line 01924 376003

4. Delivery 

Delivery will be made to the address specified by you on the completed order form. If the delivery address does not match the address that the payment card is registered to this may result in a delay or cancellation of the order. All deliveries are by Royal Mail or a courier selected by us based on total order value and size of the parcel. If your order is placed on a working day before 3.00pm and the items are in stock, we will attempt to despatch your order same day. In the event that we are unable to provide the requested delivery option we will let you know before the order is despatched at which point you will be offered to cancel the order to receive a full refund. We endeavour to secure delivery of special order items to UK addresses  within 3 working days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. If we cannot deliver within this time we shall notify you immediately by email or phone and try to agree an alternative date with you. If we cannot agree an alternative date, you will be offered a refund of the cost of the goods and the delivery charge where applicable. Even when an express service has been selected it is not guaranteed and Autovaux shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. On these occasion’s you can return the goods to us unopened at your expense and receive a full refund on the goods and outgoing mail.

Please Note: Orders placed after 3:00PM during workings days are processed next working day, There are no courier collections and deliveries on Weekends and Bank Holidays, orders placed on Friday before 3:00PM are processed same day for deliveries starting follwoing working day (Monday) regardless of the delivery option selected at checkout. If you urgently require a part please give us a call for Saturday Guaranteed Delivery Option at an extra cost with Royal Mail or DHL only.

5. Cancellation/Returns

You have the right to cancel your order up to 7 days after the day following the delivery, by advising our Customer Services Department by post, by phone on 01924 376003 or e-mail sales@autovaux.co.uk In the event that the goods have already been despatched at the date of receipt of your cancellation of the order, you must return the goods to us unopened and at your cost and we will refund you the price of the goods, but not carriage costs within 30 days beginning with the day on which notice of cancellation was given. The cost of return carriage must be borne by you. Special ordered items i.e. items that are not normally a stocked line may not be returned, you will be notified of this at the time of ordering. Electrical components may not be returned if the packaging is opened. All items that are returned that have been correctly supplied will be subject to a 20% restocking charge. If you do not return the goods within 30 days of your notice of cancellation, your payment will be refunded after deducting the cost of recovering the goods. This does not affect your statutory rights.

Please return items within 30 days return period in their original manufacturer packaging. Kindly do not use any packing material such as tapes, shipping labels directly on the part packaging so we can restock the item without charging you a restocking fee. All returned items must include your order number and a reason of return. Our returns address is as below:

Autovaux Car Parts
Shawcross House
Horace Waller VC Parade
Shawcross Business Park
WF12 7RF

6. Payment

Payments are accepted via the website by Worldpay or Paypal, your card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order, at which point payment will be collected.

7. General

These Trading Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Trading Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Trading Terms which will continue to be valid and enforceable to the fullest extent permitted by law, provided any contract made under these Trading Terms is capable of continuing in existence.8. Customer Services If you have an order query or any questions concerning these trading terms, please e-mail us at sales@autovaux.co.uk.

9. Warranty Claims

In the event that a part supplied by Autovaux is suspected of failure please contact the company before taking any further action. Most of our suppliers offer a ‘no quibble’ replacement on the part only. Some suppliers insist that the part is inspected by one of their engineers on the vehicle before any claim can be settled. We are able to offer two options to settle a warranty claim:

  • The quickest way is to buy same part again and return us back the faulty one at your convenience. As soon as we receive faulty part back to us your latest purchase will be refunded back to you.
  • If you do not want to purchase and are able to wait for replacement part, please return faulty part back to us, we will process a replacement as soon as faulty part arrives back to us

Please note: The warranty is only applicable on your original purchase, buying another part will not extend your warranty time.

Followoing information is required with all warraty claims:

  • Vehicle Registration Number
  • Date Part Fitted and Vehicle Mileage
  • Date Part Removed and Vehicle Mileage
  • Description of the fault from diagnostics such as error codes and a report where applicable

Labour claims will only be settled if Autovaux have been contacted to authorise work before it is carried out. Autovaux will not be liable for any claims if part is removed or any work is carried out before we are contacted.